FREQUENTLY ASKED QUESTIONS

Delivery

Orders placed before 12 noon within the UK will be posted same day. All orders are sent via Royal Mail, FedEx domestic services. e.g. Royal Mail

if you are out of the UK then delivery will take;

US 3-5 Business Days 
EU 2-4 Business Days 
AU 3-6 Business Days 

*Rural Areas may take a little longer

Yes, at your own risk. We advise you to do what you’re comfortable with. Although we have never had any issues with law enforcement, so we encourage using your real name as we feel it’s 100% safer. You just need to make sure the address matches your id, if picking up from the local post office. Please note using a fake name for Parcel Lockers does not work.

No. You will not need to sign for the package. You may need to show ID with the same address if picking up from the post office.

All orders are sent from within the UK, meaning there is no need to worry about customs or border force interception. We have a 100% delivery success.

Yes. PO boxes are a great option if you’re not home for delivery.

Yes. Please make a note of this when placing an order in the order notes section and we will make a request with the delivery company to ensure this happens.

The item will be left in your mailbox or safe location if possible. Otherwise a “missed delivery card” will be left and need to pick up from the post office.

Ordering & Payments

As a security step we do not currently provide tracking numbers. If your order has gone 3 weeks without being delivered we will happily review your tracking and advise on its whereabouts. Due to the operational security requirements and stealth nature of our postage techniques, tracking information may not be visible online until the day of delivery.

We Prefer Bitcoin (BTC). This is to ensure an anonymous transaction for both parties. This ensures both customer and our business are safe from law enforcement. Please check out the how to order page for detailed information on how to order safely and quickly with Bitcoin.

we also accept

PayPal (“Friends and family / Someone you trust”) Only

and

Bank Transfer

All orders are sent via regular services. For orders above 500 GBP, postage is FREE. For orders below 500 GBP, postage will be a flat rate of 10 GBP. for next day delivery.

We will ensure your package is always packaged safely and discretely. All items will be bubble wrapped and we will use certain stealth techniques as needed. The outside of the package will be plain with no indication of what’s inside or our company details. This is to ensure safety from law enforcement and so that you’re comfortable receiving the package.

If you order hasn’t arrived after the given time guide, please contact us and we will investigate and resolve the issue promptly.

if you are out of the UK then delivery will take;

US 3-5 Business Days 
EU 2-4 Business Days 
AU 3-6 Business Days 

*Rural Areas may take a little longer

Yes we also accept the following payment options.

PayPal (“Friends and family / Someone you trust”) Only

and

Bank Transfer

Yes. For bulk orders we can offer competitive pricing. Please contact us via email/ live chat: support@chemistmeds.uk to discuss your specific needs.